When can I expect my order to arrive?
It may take 7~10 days to ship the package. Please note that some packages may be delayed right now due to delays in international freight logistics caused by the COVID-19 pandemic.

What's the status of my order?
You will receive an email when your order is placed and again when it has shipped. If you created an account during checkout, sign in with the same email address and password to check on orders updates. You are always welcome to reach out via info@jigsawdepot.com with any questions.

What if I need to change my order?
Please email us at info@jigsawdepot.com as soon as possible if you would like to change or cancel your order and we'll do our best to process your request. Please note that we are unable to accommodate any changes to the items or the delivery address once a shipping label has been created.

Where do you ship?
We currently ship to USA. 

How much does shipping cost?
Standard domestic shipping is $5.95. We provide free shipping for orders over $49.

My puzzle arrived damaged, what do I do?
Please email your order number and a photo to info@jigsawdepot.com within 48 hours of receiving the delivery. We’ll happily replace your order or issue a credit.


What's your return policy?

JIGSAWDEOPT accepts returns of unopened products purchased from jigsawdepot.com within 14 days from the date of delivery for a full refund. Shipping charges will not be refunded. Products must be returned in the original packaging including all exterior shrink wrap in its original condition and have no visible signs of wear or use. Refunds will be applied to the original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once your returned product(s) have been received.

To notify us of your return,please email us at info@jiggypuzzles.com and provide the email address used to place your order and your order number

How can I reach you?
For help with your order, contact us at info@jigsawdepot.com. There's a human behind each response, please allow up to 48 hours for us to get back to you.


9863 Acacia St., Suite 140, Rancho Cucamonga, CA 91730

What if I’m interested in wholesale?
Great idea. Please contact us at info@jigsawdepot.com

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